Customer Service IT Administrator

Bristow Holland is recruiting on behalf of a rapidly growing IT company that provides top-tier IT support and services to a diverse range of businesses. Due to their ongoing expansion, they are seeking an enthusiastic and customer-focused individual to join their team as a Customer Service IT Administrator. No prior IT experience is necessary, as our client offers full training and continuous support to help you build the technical skills required to succeed in this role.

This is a fantastic opportunity for anyone with strong communication and customer service skills.

Role Overview:

The Customer Service IT Helpdesk Analyst will be the first point of contact for our client’s customers, responding to calls and emails to assist with IT-related issues. The role primarily involves logging tickets, troubleshooting basic problems, and escalating more complex issues to the appropriate technical teams. 

Key Responsibilities:

• Answer incoming calls and respond to emails from customers in a friendly and professional manner.
• Accurately log support tickets in the helpdesk system, capturing all relevant details.
• Assist customers with basic troubleshooting, such as password resets and connectivity issues.
• Escalate more advanced issues to the technical support team.
• Keep customers informed about the progress of their requests.
• Work collaboratively with the technical team to ensure a seamless customer experience.

What We’re Looking For:

• Strong communication and interpersonal skills, with a focus on customer service.
• Excellent attention to detail and the ability to accurately log information.
• A positive attitude and a willingness to learn new skills, particularly in IT.
• The ability to stay calm under pressure and manage multiple tasks at once.

No IT Experience Required:
This role is perfect for individuals with a background in customer service, retail, hospitality, or similar fields. No previous IT experience is needed—our client provides all the necessary training to help you succeed.